Terms & Conditions
Hi5mart Customer Agreement
This Agreement (the "Agreement") is a legal agreement between you and Hi5mart that states the terms and conditions under which you may receive the Hi5mart Service and use the Hi5mart Web site www.Hi5mart.com
You agree to these terms & conditions when using the Hi5mart Service or Hi5mart.com.
1. Hi5mart Service : The Hi5mart Service is a transaction, information and communication service available to authorized users ("customers") who access Hi5mart.com. Hi5mart.com currently provides an online grocery shopping and delivery service, and may in the future provide additional shopping and related services.
Hi5mart.com's employees, agents or designates will shop and deliver grocery orders placed with the Hi5mart Service. Prices of products sold online may differ from those in retail stores. Delivery will be made to the delivery address that you specify when you confirm your order. Prices for products you place in your cart will be guaranteed for the transaction. Payment for groceries and associated shopping and delivery fees is due at the time of delivery. You are responsible for ensuring that someone is present at the delivery address to receive and pay for deliveries at the specified time of delivery. Anyone at the delivery address who receives the delivery is conclusively presumed to be authorized to receive and pay for the order. If Hi5mart.com cannot deliver your order, or must make an additional delivery because no one is at the delivery address to receive and pay for the order at the specified time, or wrong address / details given to us by you, will be assessed an additional fee. If you are not satisfied for any reason with an item purchased through the Hi5mart Service, you may call customer service at the time of receiving your order at +91 651 2546916. Hi5mart.com's liability for missing a delivery is limited to delivery at a later agreed time at no additional charge.
(a) Pricing : All the products listed on Hi5mart.com will be sold at MRP or less than MRP unless otherwise specified. The prices mentioned at the time applicable prices at the time of placing an order. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food do change on a daily basis which would be updated almost immediately on the portal.
(b) Cancellation Policy : A customer can cancel his order any time he likes. However it will be appreciated if a order is cancelled before delivery crew leaves our warehouse. The customer will be intimated on his mobile number by SMS once our delivery crew leaves our warehouse. However, if there are changes in the delivery slot time you requested or need to add more products, you need to call us on customer care number 9155 180 180.
Please note: If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
(c) Return & Refunds : We have a "no questions asked return and refund policy" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and make the necessary adjustments to your order value. However, please note: If a product is returned due to a change in mind (except quality issues) and your order value goes below our minimum order requirement, you will be assessed an additional delivery fee. Refund will be initiated within 7-10 days in source account once the products have been received back. In case the payment is done via Cash on Delivery, amount of refund will be adjusted on spot by our delivery crew. For online payment we try our best to make refund as soon as possible with our payment gateway, however it might take 7 working days for refund to reflect in customer's bank account. Please feel free to call or mail us in case refund is not processed within 7 days.
(d) Referrals : Hi5mart reserves the right to, at its sole discretion, withhold or withdraw a referral bonus. Invalid referrals include, but are not limited to:
1. Duplicate accounts belonging to the same individual
2. Members staying in the same postal address
3. Any other misuse, as determined by Hi5mart
2.Product Content :
Product images are for representative purposes only. Every effort is made to maintain accurate and up to date product related content on Hi5mart. However, information provided is sourced from publicly available resources and hence Hi5mart does not claim responsibility or accept liability for any loss or damage due to use based on the same. We do not recommend relying solely on the product information provided. Packaging, product size, product contents & nutritional information may change without any prior intimation
3.Property Rights : (a) Copyright : All content on Hi5mart.com including, but not limited to, design, text, graphics, interfaces, and the selection and arrangement thereof, and all software are the property of Hi5mart.com, Supply Links ALL RIGHTS RESERVED, or its content providers. Hi5mart.com authorizes you to view and copy for the sole purpose of placing an order with Hi5mart.com, for your personal use, provided that you preserve any copyright or other proprietary notices. Any other use of materials on Hi5mart.com, including, but not limited to, reproduction, modification, distribution or publication for any commercial or public purposes, without the prior written permission of Hi5mart.com is strictly prohibited. Hi5mart.com reserves the right to revoke this authorization at any time, and any use shall be discontinued immediately on written notice from Hi5mart.com.
(b) Trademarks : "Hi5mart," "Your Local Online Store," "Hi5mart.com,", all Hi5mart.com logos, and all titles, characters, names, graphics and button icons are service marks, trademarks and/or trade dress of Hi5mart.com or otherwise proprietary to Hi5mart.com and may not be used by you for any reason other than as expressly permitted by this Agreement. All other trademarks, service marks, product names and company names or logos appearing on Hi5mart.com are the property of their respective owners.
4. Your Account : You agree to provide Hi5mart.com with accurate and complete information as required by registration for the Hi5mart Service ("Customer Registration Data"), including, but not limited to, your legal name, billing and delivery addresses, telephone number and promptly to notify Hi5mart.com of any change in your Customer Registration Data at firstname.lastname@example.org. Upon registration, your username and password will allow you to access the Hi5mart Service. Upon providing Customer Registration Data, you further agree to receive information regarding transactions, offers and promotions regarding Hi5mart products and services including partner offers. Your password should be kept strictly confidential to prevent unauthorized use. You agree to notify Hi5mart.com promptly of any unauthorized use of your password or your account. You will remain liable for any use of the Hi5mart Service until you notify Hi5mart.com of the unauthorized use, loss or theft.
Bonus Points : Each bonus point is equivalent to one rupee and can be redeemed for shopping on Hi5mart.com only. However, under any circumstances, Hi5mart.com is not liable to refund money to the customer in exchange/return of bonus points. Also, the bonus points in an individual account can be used for the same account solely and cannot be transferred to any other account. Bonus points will be added to the customer’s account once the transaction for the current bill is completed; which may take about 48 hrs. One can utilize all or part of accumulated bonus points in any of the future transactions.
6. Unauthorized or Fraudulent Use : Hi5mart does not offer the Hi5mart Service to children. By registering for the Hi5mart Service, you warrant that you are at least 18 years old. If you are under 18, you may use the Hi5mart Service only with the involvement of a parent or guardian. From time to time, Hi5mart.com may extend promotional offers to existing or potential new customers. You agree to abide by the terms and conditions of any such offer and acknowledge that circumvention of the terms and conditions of such offers constitutes a fraudulent use. You will be liable for damages caused by such fraudulent use.
7. Changes in Agreement or Hi5mart Service : Hi5mart.com may at any time change any of the terms of this Agreement but not limited to, the amount of, or basis for determining, any fees or charges for the Hi5mart Service. If Hi5mart.com makes material changes to this Agreement, Hi5mart.com will provide notice to you in a manner provided in this Agreement. Your use of the Hi5mart Service after any such change will be conclusively deemed acceptance of such change. Hi5mart.com may discontinue or revise any or all aspects of the Hi5mart Service without prior notice to you. Price and availability of products are also subject to change without notice. We reserve the right to correct online pricing errors. In such event, we reserve the right to correct the pricing error or cancel undelivered orders for such incorrectly priced products. You will be contacted in such circumstances. If any change is unacceptable to you, you may cancel your Hi5mart Service and terminate this Agreement.
8. Disclaimer of Warranty and Limitation of Liability : Your use of the Hi5mart service, Hi5mart.com and the internet is entirely at your own risk. The Hi5mart service, Hi5mart.com and its contents are provided on an "as is", "as available" basis. To the fullest extent permitted by law Hi5mart.com disclaims all representations and warranties, including, but not limited to, warranties as to the availability, accuracy or content of information, products or services, and warranties of title, non-infringement, merchantability or fitness for a particular purpose. Hi5mart.com does not warrant that the functions provided by Hi5mart.com will be uninterrupted or error-free, or that Hi5mart.com or the server that makes it available are free from viruses or other harmful components. Neither Hi5mart.com nor any of its directors, employees, agents, licensors or merchants (collectively, its "associates") shall be liable for damages of any kind, including, but not limited to, direct, indirect, incidental, punitive and consequential damages, arising from your use of, or inability to use, the Hi5mart service, Hi5mart.com, the internet or for any other claims related in any way to your relationship with Hi5mart.com.
9. Indemnification : You agree to defend, indemnify and hold Hi5mart.com and its Associates harmless from any claims and expenses, including attorney's fees, arising in connection with a violation of this Agreement by you or through use of your account.
10. Termination : Hi5mart.com may suspend or terminate your access to the Hi5mart Service at any time for any reason with or without notice to you. You may terminate your Hi5mart Service at any time for any reason by delivering notice in a manner provided in this Agreement which termination will be effective the day notice is received or such later date specified in the notice.
12. Notices : Hi5mart.com may give notice to you of a change in this Agreement and any other matter by general posting on Hi5mart.com, by electronic mail, or by conventional mail to your address contained in the Customer Registration Data.
13. Legal and Miscellaneous : These Terms of Service constitute the entire agreement between the parties with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter. The clauses as above shall survive the termination or expiry of this agreement. This electronic record is generated by a computer system and does not require any physical or digital signatures. (a) Arbitration If any dispute arises between you and Hi5mart.com during your use of the Website or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of the User Agreement and Terms and Conditions the dispute shall be first referred to a sole Arbitrator who shall be an independent and neutral third party identified by Hi5mart.com. The place of arbitration shall be Ranchi. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language. (b) Applicable law This site is created and controlled by Hi5mart.com. The laws of India shall apply and courts in Ranchi shall have jurisdiction in respect of all the terms, conditions and disclaimers. Hi5mart.com reserves the right to make changes to the website and the terms, conditions and disclaimers at any time and without information to the customers/users of the services/website of Hi5mart.com. Users are advised to regularly check for any amendments or updates to the terms and conditions contained herein.
14. Terms and Conditions for OOH Campaign Offer :
• Customers will be offered a flat 5% discount on their bill on one transaction only, applicable on orders of Rs.1000 and above.
• To avail the offer the customer needs to enter the respective coupon code before checkout.
• Hi5mart.com is not liable to extend the offer to the customer if coupon code has not been applied while checkout
• This offer cannot be encashed nor transferred
• Offer is not valid for bulk/institutional purchases
• Hi5mart.com holds the exclusive right at its sole discretion to refuse or deny the offer to any registered user
• Hi5mart.com reserves the right to disqualify any customer from the benefits of the campaign/offer, if any fraudulent activity is identified as being carried out by the customer for the purpose of availing the benefits under the campaign/offer or otherwise by use of the service
• This offer may be withdrawn or extended at any time at the sole discretion of Hi5mart.com.